RetainIQ — Churn Risk
At-Risk Accounts Flagged
14
Avg Risk Score
7.4 / 10
↑ 0.6 vs last month
Top Risk Factor
Repeated billing disputes
5 accounts
At-Risk Accounts
Click an account to see recent interactions.
| Account | Customer | Risk | Risk Signals | Status | |
|---|---|---|---|---|---|
| #2291 | Margaret Chen | 9.1 | Third billing dispute in 60 days; threatened PUC complaint | Unresolved | |
| #4108 | Robert Tillman | 8.4 | Water quality complaints on 3 consecutive calls; mentioned switching to bottled water | Under review | |
| #1873 | Davis Family Trust | 7.8 | Payment arrangement failed; disconnection pending; customer mentioned medical hardship | Escalated | |
| #3342 | Sunrise Assisted Living | 8.9 | Commercial account; 5 complaints in 90 days; pressure issues unresolved | Critical | |
| #2840 | Eleanor Park | 7.2 | Two late-fee disputes; sentiment trending down | Under review | |
| #3019 | James Whitaker | 6.9 | Repeated meter accuracy concerns | Under review | |
| #1641 | Hidalgo Restaurant | 7.5 | Pressure complaints affecting business operations | Escalated |