Promise Tracker

Callback within 24 hours about the discolored water report

Send a technician to check the meter by Friday

Waive the late fee as a one-time courtesy

Escalate the pressure complaint to the operations team today

Mail a written explanation of the rate adjustment

Follow up after the main repair is completed

Process the payment arrangement and confirm by email

Customer agreed to pay $150 by April 20

Send revised bill within 3 business days

Customer will provide medical hardship documentation

Inspect cross-connection at commercial site

Refund overcharge of $42.18 on next bill