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Total Conversations
1,247
↑ 8%vs prior period
Avg Sentiment Score
6.4 / 10
↓ 0.3vs prior period
Open Promises
11· 3 overdue
Compliance Rate
93.1%
AttestIQ pass rate
Call Volume by Topic
Sentiment Trend (30 days)
Recent Alerts
Live

  • “going to call the news”

    10:42 AM
    Sarah M.·Media Threat
    Critical

  • “file a complaint with the PUC”

    10:18 AM
    Marcus T.·Regulatory Escalation
    Critical

  • “my water is brown”

    09:55 AM
    Kim R.·Water Quality Emergency
    Warning

  • “can't afford this month”

    09:31 AM
    Denise O.·Disconnection Distress
    Warning

  • “medical equipment in the home”

    Yesterday 4:12 PM
    Tony P.·Disconnection Distress
    Critical

  • “smells like chlorine”

    Yesterday 2:48 PM
    Sarah M.·Water Quality Emergency
    Warning

  • “hung up on me last time”

    Yesterday 11:22 AM
    Kim R.·Agent Conduct
    Warning

  • “switching to bottled water”

    Yesterday 9:04 AM
    Marcus T.·Competitive / Vendor
    Warning
Geographic Complaint Cluster
23calls14calls11calls4callsOak Hill SubdivisionWater QualityRiverside RoadPressureDowntown / Main StBillingWestfield EstatesMixedNCEDAR FALLS
Hot — high volumeWarmModerateCool