FAQ — Question Frequency
Most Frequently Asked Questions
Each bubble is a question your customers asked. Larger = more often. Click for detail.
All Questions
| Question | Count | % of Total | Trend |
|---|---|---|---|
| Why is my bill so high? | 78 | 17.8% | ↑ |
| When will my water be back on? | 54 | 12.4% | ↑ |
| Is my water safe to drink? | 47 | 10.8% | ↑ |
| How do I set up a payment plan? | 41 | 9.4% | → |
| Why is my water brown/discolored? | 36 | 8.2% | ↑ |
| When will the technician arrive? | 31 | 7.1% | → |
| How do I start/stop service? | 27 | 6.2% | → |
| What are your office hours? | 24 | 5.5% | → |
| Can I get my late fee waived? | 21 | 4.8% | ↓ |
| Why is my water pressure low? | 19 | 4.3% | ↑ |
| How do I read my meter? | 16 | 3.7% | → |
| Where is my disconnect notice? | 14 | 3.2% | → |
| Do you offer budget billing? | 12 | 2.7% | ↑ |
| Is there a boil water advisory in my area? | 9 | 2.1% | ↑ |
| Can I pay with a credit card? | 8 | 1.8% | → |