AttestIQ — Compliance Attestation

Calls Reviewed

1,247

Pass Rate

93.1%

Target: 95%

Failures This Period

Most Missed Disclosure

Payment arrangement terms

34 misses

Attestation Rules

Click a rule to review failed conversations.

Rule	Category	Required In	Pass Rate	Failures	Trend
Boil-water advisory language	Water Quality	Emergency calls	98.7%	2	✓ stable
Payment arrangement terms	Billing	Disconnection calls	82.1%	34	↓ declining
Shut-off timeline disclosure	Billing	Disconnection calls	89.5%	22	→ flat
Service connection timeline	Service	New service calls	96.8%	5	✓ stable
Privacy / recording consent	All	All calls	98.2%	23	✓ stable